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Sales Policies
International Orders
Cancellations
Back Orders
Refund Policies
Return Policies
Damage Products
Manufacture Warranty
Affiliate Program
Contact Us
Privacy Policies

Note: For the protection of both the cardholder and us, we will ship the products ordered ONLY to the billing address your bank has on file for the credit card number. If the shipping address and billing address do not match, the order will not be processed and you will be notified by e-mail.

Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. OptionImports.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are legal in California only for racing vehicles which may never be used on a public highway.

Sales Policies: Payment can be made by VISA, MasterCard, Discover or AMEX. We also accept payment methods by Certified Cashiers Check or Money Order in US dollars only. For instructions on ordering via Cashiers Check or Money Order, please email us. California residents are charged an 8.25% sales tax. Prices are subject to change without notice. If you wish to pre-pay your order, contact us for an exact payment amount for parts and shipping. Pre-payment will include charge for parts and freight. All orders will be sent via ground service (domestic), unless otherwise specified. Orders are normally processed 1 - 3 business days on receipt of order. After carrier attempts to deliver the merchandise three times, the order will be returned to Import Store and will only be reshipped at the buyers expense. All returned items must have a Return Authorization number. A 20% re-stocking charge is normally assessed on all authorized returns.

International Orders: For International Orders, please email us with the product(s), quantity and shipping address for a price quote. Payment for international orders must be pre-paid by certified cashiers check, money order, Paypal or money wire transfer. All in U.S. Currency. Shipping is either U.S. Postal Service or UPS Worldwide Express, customers choice. Large packages must go UPS. All orders shipped via UPS Worldwide Express are insured to the total value.

Cancellations:

Absolutely no cancellations on special order items (turbo kits, intercoolers, wheels, exhaust systems, downpipes, brake kits, coil over kits etc).
Cancellations for regular in stock items will be subjected w/ a 20% Restocking Fee.
Back order items, you can cancel at any time w/ no penalty.
Cancellation must be made by calling our office directly, do not email or fax us.

Backorders: If for some reason an item on your order is temporarily out of stock, you will be notified via phone or email and we will backorder that item for you and hold your order. As soon as the backordered item arrives at our warehouse your complete order will be shipped. Your credit card will not be billed until the order is shipped.

Refund Policies: Absolutely no refunds on turbo kits, intercoolers, wheels, exhaust systems, downpipes, brake kits, coil over kits, special orders or electronic parts.

Return Policies: All returns must be notified within 10 days of delivery. All returns must be accompanied by an Return Authorization (RA) number. You can request an RMA number by sending us an e-mail to RMA@Optionimports.com. In your email please include the following:

Order number
Reason for returning
Your name
Phone number and e-mail address

General Return Guidelines: Within 5 days of receipt of your order, you may return products that:

Are in their original packaging/unopened
Have original manufacturer information
Are not damaged
Do not have missing parts

These returns still require an RA number (see above) and all non-defective returns are subject to a 20% re-stocking fee.

All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error.

Damaged Products: Before signing for your package, make sure the box or packing tape has not been damaged. If box looks like it has been tampered with or damaged during shipping, do not sign! If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please e-mail us immediately at damages@OptionImports.com We will respond within 24 hours and will guide you through a return and replacement process.

Manufacturer's Warranty: All parts are covered ONLY by the Manufacturer Warranty. Manufacturer warranties vary and are included with your product and should be reviewed carefully for additional information.

By viewing this document, you are agreeing to the terms and guidelines listed herein.

Privacy Policies:

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include CAREX Development, Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.